Support
Need help, have feedback, or want to report an issue? We read every message. You don't need an account to contact us.
Email us
[email protected]We typically respond within one business day (Monday–Friday, US Eastern Time).
General support & product questions
Bug reports, feature requests, integration questions, "is this incident real?"
[email protected] →Billing & subscriptions
Invoices, refunds, plan changes, cancellation. Existing customers can self-serve via the Stripe billing portal in their dashboard.
[email protected] →Privacy & data requests
Data access, deletion, or export under GDPR / CCPA. See our privacy policy for details.
[email protected] →Security disclosures
Found a vulnerability? Please report it privately rather than disclosing publicly. We acknowledge within one business day.
[email protected] →Help with the AdStatus Slack app
Installing
Click Add to Slack on adstatus.app/integrations/slack, approve the permissions, then pick the channel where alerts should go.
Changing the alert channel
Sign in and open Settings to choose another channel. For a private channel, invite the AdStatus app to it first.
Alerts aren't arriving
Check that the alert channel still exists and, if it is private, that the AdStatus app is a member. Then check that your subscription or trial is active on your dashboard. If both look right, email us with your workspace name.
Removing the app and your data
Remove AdStatus from your workspace in Slack under Tools & settings → Manage apps. Removing the app does not cancel billing: cancel from the Stripe billing portal in your dashboard. To have your data deleted, email [email protected] with the subject "Data Deletion Request" (see our privacy policy).
What to include in your message
To help us help you faster, please include:
- The email address associated with your Ad Status Monitor account.
- Your Slack workspace name (or Teams team name) if the issue involves notifications.
- The platform involved — Meta, Google, Microsoft, Pinterest, Amazon, Shopify, etc.
- What you expected and what happened, with timestamps if possible.
- Screenshots if relevant.
Current service status
Ad Status Monitor monitors third-party platforms — but if our own service is degraded, we'll post here and email affected customers. For account or login problems, email [email protected] and we'll respond as quickly as possible.
See also: Privacy Policy · Terms of Service · About